At Wholesale CBD Labs, we are committed to upholding the highest standards of journalistic integrity and providing accurate, fair, and unbiased content to our readers. We value feedback from our audience and take complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines our procedures for addressing and resolving such complaints.
Submitting a Complaint
If you believe that an article or any editorial content on the Wholesale CBD Labs website violates journalistic standards, contains inaccuracies, or is otherwise objectionable, please submit your complaint in writing to our editorial team at [email protected] Please provide the following information:
- Your Contact Information: Include your name, email address, and any other relevant contact details.
- Description of the Complaint: Clearly explain the nature of your complaint, including specific details about the article or content in question. Specify the section, date, and author, if applicable.
- Supporting Evidence: Whenever possible, provide supporting evidence, such as URLs, screenshots, or other documentation, to help us assess your complaint.
- Resolution Request: If you have a specific resolution request, please include it in your complaint. For example, you may request a correction, clarification, or retraction.
Complaint Handling Process
- Acknowledgment of Receipt: Upon receiving your complaint, we will acknowledge receipt within a reasonable timeframe and provide you with an estimated timeline for our response.
- Investigation: Our editorial team will thoroughly investigate your complaint by reviewing the relevant content, conducting internal discussions, and consulting with the individuals involved in creating the content.
- Resolution: After a careful examination of the complaint, we will determine the appropriate course of action. This may include issuing a correction, clarification, or retraction, as well as implementing measures to prevent similar issues in the future.
- Response: We will communicate the outcome of our investigation to you in writing. If we find that the complaint is valid, we will outline the steps taken to address the issue. If necessary, we will also publish the correction, clarification, or retraction in a prominent and visible manner.
Confidentiality and Fairness
We treat all complaints with the utmost confidentiality and handle them fairly, ensuring that each complaint receives due consideration and a thorough review. We strive to maintain open lines of communication and provide transparent updates throughout the complaint handling process.
If you are dissatisfied with the outcome of your complaint, you may seek external recourse through relevant industry bodies or regulatory authorities. We can provide guidance on the appropriate channels for escalation if necessary.
If you have any questions, comments, or concerns regarding our Editorial Complaints Policy or wish to submit a complaint, please contact our editorial team at [email protected] We will make every effort to address and resolve your complaints promptly and fairly.
Last Updated: 27-7-2023
By accessing and using the Wholesale CBD Labs website, you acknowledge that you have read, understood, and agreed to the terms and procedures outlined in this Editorial Complaints Policy.